Terms

These terms apply when you use this website and when you book a stay at one of our cabins. By completing a booking you agree to them, together with the policies shown on the cabin's listing and in your booking confirmation. These terms are between you and Nemo Tunnel Chalets ("we", "us").

Booking

• A booking is confirmed once payment is accepted and you receive a confirmation email from us.
• The person making the booking must be at least 18 years old, must be staying at the property, and is responsible for every guest in their party.
• The number of guests may not exceed the maximum shown on the listing. Visitors who are not registered guests need our approval in advance.
• Prices are shown at checkout before you pay, including cleaning fees and taxes. Booking direct with us carries no platform service fee.

Payment

Payment is taken on a secure checkout run by our booking platform, Stayful, and processed by our payment provider. We never see or store your full card number. The amount, and when it is charged, are set out at checkout and in your confirmation.

Cancellations and refunds

Each cabin has its own cancellation policy, shown on its listing and again at checkout before you pay. The policy shown when you book is the one that applies to your reservation. Add-ons such as early check-in or a celebration setup follow the same policy as the stay they are attached to unless we tell you otherwise.

If we have to cancel your booking — for example because the cabin becomes unsafe or unavailable — we will refund everything you have paid us for that booking.

Check-in and check-out

Check-in and check-out times are shown on each listing and in your confirmation. Most of our cabins run on Eastern Time; Equestrian Grandeur in Allardt runs on Central Time. Early check-in and late checkout are available as paid add-ons, subject to availability.

House rules

Every cabin has house rules covering pets, smoking, parties and events, and quiet hours, shown on its listing. You agree to follow them for the whole of your stay. Breaking them — in particular hosting unregistered guests, parties or events, or smoking where it is not allowed — may result in your stay being ended without a refund.

Hot tubs, fire pits and outdoor features

Many of our cabins have hot tubs, fire pits, decks and outdoor showers. Please use them with care, follow any instructions posted at the property, and never leave children unsupervised around water or fire. You use these features at your own risk.

Damage and cleaning

Please leave the cabin as you found it. You are responsible for any damage caused during your stay beyond normal wear and tear, and for any cleaning needed beyond our standard turnover. We will tell you about any charge and show you why before we make it.

Liability

We look after our cabins carefully, but we are not responsible for loss of or damage to your belongings, or for injury, except where it is caused by our negligence or where the law does not allow us to limit our responsibility. Nothing in these terms limits any right you have under the law that cannot be excluded.

This website

We work to keep the information on this site accurate, but photos, descriptions and recommendations for the local area are a guide, and third-party businesses we mention may change their hours or close. Availability and prices shown before checkout are confirmed only when your booking is.

Changes to these terms

We may update these terms from time to time. The version in effect when you book is the one that applies to your stay.

Governing law

These terms are governed by the laws of the State of Tennessee.

Contact

Questions about these terms can go to stay@nemotunnelchalets.com, or reach us through the chat on any page. Our privacy practices are set out in our privacy policy.